Frequently Asked Questions
Everything you need to know about your Fringe Scarves order, shipping, and care.
How should I care for my Fringe Scarf?
To maintain the quality of the delicate fringe and fabric, we recommend hand washing in cold water with a mild detergent. Lay flat to dry and avoid wringing the fringe to prevent tangling or damage.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed scarves in their original packaging. Please note that shipping costs for returns are the responsibility of the customer unless the item arrived damaged.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination but generally range from 10-21 business days.
Do you offer international shipping?
Yes, we ship our scarves worldwide. Customs duties and taxes may apply depending on your country's regulations and are payable by the recipient upon delivery.
What materials are used in your scarves?
Our collection features a variety of premium materials including 100% silk, soft cashmere blends, and high-quality cotton, all finished with our signature hand-knotted fringe.
Can I change or cancel my order after it's been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our support team via email.